Grievances Dashboard - Resolved and action plan completed cases
The information displayed on this page is a summary of the resolved-process and action plan completed grievances cases.
Issues raised:
Allegations that, between May and October 2020, a total of 267 hectares of forest were cleared in the PT Agro Muara Rupit (West Estate) concession, without completing an Integrated HCV-HCSA assessment, including peer review and thus in contravention of SIPEF’s NDPE commitment.
Actions taken:
- January 20, 2021 - Information was provided to prove that this is not the case.
- March 8, 2021 - HCSA confirmed that the peer review for the HCS report for AMR 1&2 has been completed.
Based on this, our initial response already provided to stakeholders Ref (21.01.12-AMR) has been revised and can now be accessed at the below link. Ref (21.04.21-AMR).
The present file is therefore considered closed.
Issues raised:
Fraudulent land rights acquisition, where about 23ha of land belonging to a local villager were bought by PT AKL from unlawful owners (relatives usurping his land rights).
Actions taken:
- November 2017: Initial communication received from Sawit Watch
- December 2017: Internal verification of the grievances.
- February 2018: Sawit Watch enter the company grievance procedure.
- April 2018: meeting with the aggrieved landowner, facilitated by Sawit Watch; agreed to continue working on amicable solution between the landowner, his relatives and the company.
- 19 April 2019: physical meeting with Sawit Watch and a representative of 11.11.11. All the legal documents were exposed to SW to show that all acquisition was legal.
- 13 August 2019: Physical meeting with Sawit Watch, Free labor representative, and complainant of land acquisition. Following years of meetings and engagement, no satisfactory solution was found. All parties agreed to take present the case to legal authorities to solve the issue. Therefore, the case is now out of SIPEF grievance process and will follow the legal process. Ref (19.08.13-AKL)
Issues raised:
Issues of work safety for free labor employed by company contractors, by lack of appropriate training and availability of protective equipment.
Actions taken:
- November 2017: Initial communication received from Sawit Watch
- February 2018: Sawit Watch enter the company grievance procedure.
- December 2017: Internal verification of the grievances, identification of root causes for the issues on work safety and implementation of corrective actions (availability of PPE, training programs for permanent and free labor stricter supervision of contractors).
- February 2018: Sawit Watch enter the company grievance procedure.
- July 2018: scheduled annual medical check of high-risk workers (which includes those working with pesticides), including free labor.
Health and safety system have been developed, based on training, audits and continuous improvement. Management of the SIPEF safety systems is ongoing and consistent with Group standards.
Issues raised:
The complainant brought forward the issue of fraudulent land title to RSPO. The complainant claimed that his land was fraudulently sold by his cousin to PT Agro Muara Rupit, a subsidiary of SIPEF.
Actions taken:
August 2017 : aknowledgement and verification of issues raised, followed by clarification letter to RSPO on 28 August 2017, showing compliant land-rights acquisition process for the land in question.
Complainant declined to enter the company grievance process.
September 2017 : shared relevent information with RSPO for review by RSPO Complaints Panel.
April 2018 : information from RSPO Complaints Panel that case is pending, as complainant is not supplying requested information.
May 2018 : RSPO Complaints Panel information that the case is pending issuance of closing letter.
19 September 2018 : the RSPO Complaints Panel issues the closing letter for this complaint.
Issues raised:
An employee was injured during a commotion at the plantation. The ensuing medical condition from the injury, rendered him unable to work. The complaint was made to the RSPO to enable him to enlist the help of the company in securing insuring benefits for his injuries.
Actions taken:
March 2013 : The company has acknowledged the complaint and engaged in bilateral negotiations with the complainant. An amicable solution was reached and the company assisted the complainant in securing the necessary insurance benefits.
May 2013 : Case closed by the RSPO Complaints Panel on 23 May 2013