Grievances

SIPEF believes that all stakeholders, internal and external, should be confident that their Grievances will be heard and handled impartially without fear of reprisals. The SIPEF group Grievance Policy provides the framework for all Group grievance procedures, which are adapted to the contexts in each country where SIPEF operates.

The features of the SIPEF group Grievance Policy include, but are not limited to:

• an anonymity option to submit grievances;
• an “escalation” of the grievances from the country level to the group level;
• an appeal system;
• a meeting and / or the option of third-party mediation to support the resolution of grievances;
• the option for aggrieved stakeholders to use the legal system to pursue the resolution of their grievances, if this is the preference;
• protection of whistleblowers, and the availability of sanctions or disciplinary action, in case of any breach of confidentiality;
• the option to submit a grievance on SIPEF’s website.

Grievance Submission

SIPEF’s  grievance submission process ensures that issues are heard and resolved promptly and efficiently. Grievants can submit their grievances through any SIPEF office, through SIPEF’s official website form (accessible below), or via e-mail to grievances@sipef.com.

The Grievance should contain at least the following information:

• the chronological details of the events;
• the type of Grievance;
• relevant date(s) and time(s);
• names and individuals involved; and
• contact number

Grievance Dashboard

The below Grievance Dashboard includes the most significant grievances received by SIPEF since 2013, including all complaints managed through the RSPO Complaints System.

A grievance might remain confidential during part or all its management, to respect the rights of the various parties involved and ensure an appeasement process.